Privacy Policy

At EllaMotors, we are committed to protecting your personal data and ensuring transparency about how your information is handled. This Privacy Policy explains what data we collect, why we collect it, how it is used, and the choices you have when using our website (www.ellamotors.com) and services.

1. Information We Collect

Personal Information: Includes your name, email address, phone number, billing and payment details, and other identifying information you provide voluntarily.
Usage Data: Automatically collected data such as your IP address, browser type and version, pages visited, time spent on pages, clickstream data, device type, and unique device identifiers.
Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to enhance your user experience, understand usage patterns, and deliver personalized content and advertising.

2. How We Use Your Information

Service Fulfillment: To process transactions, deliver products and services, manage user accounts, and provide technical or customer support.
Communication: To send transactional emails, service notifications, newsletters, promotions, and other communications that may be of interest to you. You may opt out at any time.
Site Optimization and Analytics: To monitor, analyze, and improve the performance, security, and usability of our website and services.
Legal Obligations: To comply with applicable laws, regulations, legal processes, and government requests.
Fraud Prevention and Security: To detect and prevent fraud, abuse, or other illegal activities, and to enforce our terms and policies.

3. Sharing Your Information

Third-Party Service Providers: We share your data with trusted third parties who assist us in providing services such as payment processing, website hosting, customer support, and data analysis. These parties are contractually obligated to protect your data.
Business Transfers: In the event of a merger, acquisition, reorganization, or sale of assets, your personal data may be transferred as part of that transaction, in accordance with applicable laws.
Legal Requirements: We may disclose your information if required by law, subpoena, or other legal processes, or to protect our legal rights and the safety of others.
With Your Consent: We will share your data with other third parties only when you give us explicit permission to do so.

4. Data Security

We implement appropriate administrative, technical, and physical safeguards to protect your personal information against unauthorized access, disclosure, or destruction. However, please note that no method of data transmission or storage is completely secure, and we cannot guarantee absolute security.

5. Your Rights and Choices

Access and Correction: You have the right to request access to your personal data and correct any inaccuracies.
Data Portability: You may request a copy of your data in a structured, commonly used, and machine-readable format.
Withdraw Consent: If we rely on your consent to process your data, you may withdraw that consent at any time.
Email Preferences: You can opt out of marketing communications by following the unsubscribe link in our emails.
Cookie Controls: You can manage cookies through your browser settings or via the cookie banner on our website.

6. Third-Party Services and Links

Our website may contain links to third-party websites and services. We are not responsible for the content, privacy practices, or data security of such third-party sites. We encourage you to review their privacy policies before providing any personal data.

7. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. Once no longer needed, your data will be securely deleted or anonymized to prevent identification.

8. Children's Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal data, we will promptly delete it from our records.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other operational reasons. Updates will be posted on this page with a revised “Effective Date.” Continued use of our services after changes implies acceptance of the revised policy.

10. Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy or our data handling practices, you may contact us at:
Email: contact@ellamotors.com